Privacy Policy

Last Updated: 01/03/2025

1. Introduction

Hermit Crab Copy ("I," "me," or "my") is committed to protecting the privacy and security of personal data. This policy outlines how I collect, store, use, and protect personal information in compliance with applicable data protection laws.

2. Data Collection
I may collect and process personal data, including but not limited to:

  • Names and contact details (email, phone number, address, Instagram handles)

  • Payment details for invoicing purposes

  • Any information necessary for providing consultancy, coaching, and copywriting services

  • Cookies and analytics data to improve website performance (collected via Ubersuggest and Google Search Console)

3. Data Usage
Personal data will only be used for the following purposes:

  • Communicating with clients about projects

  • Providing consultancy, coaching, and copywriting services

  • Managing invoices and payments

  • Sending marketing emails, newsletters, and updates about services

  • Confirming sign-ups to forms, coaching programs, or email lists

  • Complying with legal obligations

4. Data Storage & Security
I take appropriate measures to secure personal data against unauthorized access, loss, or misuse. This includes:

  • Secure storage of digital files with password protection

  • Limited access to data only when necessary

  • Secure payment processing via trusted third-party providers (e.g., Stripe)

  • Use of industry-standard security measures for data protection

5. Data Sharing
I do not sell, rent, or trade personal data. Personal data may only be shared when required by law or when necessary to deliver my services. I use the following third-party providers to support my business:

  • Stripe – Secure payment processing

  • Mailerlite – Hosting email marketing sign-up forms and managing newsletters

  • Dubsado – Client project management and invoicing

These services are only provided with the data necessary to perform their functions and are obligated to keep your information secure.

6. Cookies and Tracking
My website uses cookies to enhance your browsing experience and collect analytics data. By using my site, you consent to my use of cookies. You may disable cookies through your browser settings if preferred.

7. Data Retention
Personal data is retained only as long as necessary for business purposes or legal compliance. Once no longer required, data will be securely deleted.

8. Your Rights
Clients have the right to:

  • Request access to their personal data

  • Request corrections to inaccurate information

  • Request deletion of their personal data (subject to legal obligations)

  • Withdraw consent for data processing

  • Update preferences for receiving marketing communications directly within any emails received

To exercise these rights, please contact me using the details below.

9. Contact Information
For any data protection queries or to exercise your rights, please contact:
Hermit Crab Copy
Email: charlotte@hermitcrabcopy.co.uk
Instagram: @hermitcrabcopy

10. Updates to This Policy
This policy may be updated from time to time to comply with legal or business requirements. Any changes will be posted on this page with an updated "Last Updated" date. The latest version will always be available upon request.